What Is Tasheel? All you need to know

Are you tired of dealing with complex and time-consuming labour-related processes in the UAE? Look no further than Tasheel, the online government-backed system designed to simplify these tasks for you. With Tasheel, you can say goodbye to paperwork and enjoy the convenience of online payments and transactions. Whether you’re an employer or an employee, Tasheel’s service centres are here to provide you with hands-on assistance, offering advice and resolving disputes.

Discover the wide range of services, benefits, and service centres that Tasheel has to offer.

What is Tas Heel UAE?

TASHEEL is a government-owned online system that simplifies labour-related processes and provides remedies to labour or employment contract matters. It is managed by the Ministry of Human Resources and Emiratisation (MOHRE) and is commonly used for issues relating to resident visas, Labour cards, Establishments, Work permits, and some Miscellaneous.

TAS HEEL has service centres in all the Emirates of the UAE, offering a range of services to both private sectors and public sectors. These services include work permit replacement, temporary work permits, labour cards, online cancellation of work visas, and relative sponsor permits. TAS HEEL ensures the protection of workers’ rights within the labour code. By handling concerns and complaints with skilled professionals, TASHEEL provides a direct link to official government system services, saving time and energy by resolving cases quickly.

TASHEEL Service Centers

Tasheel services go beyond the online realm. The MOHRE has collaborated with private sector partners to establish Tasheel service centres throughout the UAE. These centres provide direct customer service to employers and employees by ministry guidelines. Every Tasheel service centre in the UAE is closely supervised by the ministry to ensure high-quality assistance.

Tasheel Transactions

Below are the tasheel-related transactions.

Government-backed Services

If you need assistance with government-backed services for labour-related matters, there are various options available to you. These services are designed to provide direct access and protection to both employers and employees.

Here are four key options you can explore:

  • Tasheel Service Centres: These centres are set up across the UAE and offer hands-on customer service. They provide guidance, counsel, and dispute resolution for labour-related matters. You can visit these centres for help and support.
  • Filing complaints: Tasheel allows you to file complaints and submit applications. This convenient option allows you to specify the complaint type, enter details, and add evidence. It’s a quick and efficient way to address labour-related issues.
  • System Services: Tasheel offers a range of system services, including filling forms, submitting applications, making registrations, and making payments. These services streamline labour-related processes for employers and employees.
  • Agent Services: Tasheel also provides agent services directed towards companies and employers who want to streamline their dealings with the Ministry of Human Resources and Emiratisation (MOHRE). These services help simplify and expedite processes for employers.

Establishment Services

Renew your Company Trade License effortlessly with the Company License Renewal application. Access this service conveniently using your Company Code and License Number.

Efficient System Services

  • Simplify tasks with a range of services offered by the Tasheel system.
  • Accessible for form filling, application submission, registrations, report compilation, and printing, as well as making payments.
  • Designed for enhanced convenience.

Labour-related Matters

Labour-related matters in the UAE can be addressed through various government-backed services and support systems.

One such service is Tasheel, an online system managed by the Ministry of Human Resources and Emiratisation (MOHRE). Tasheel assists both the private and public sectors by handling and providing remedies to labour or employment-related matters. It offers services such as mission labour card application, sponsor work permit replacement, temporary work permit applications, cancellation of work visas, and relative sponsorship transfer permits.

Here are some key Services related to the Labout Card:

1. Receive New Labour Card and Mission Labour Card Application:

  • Used for applying for a Labour Card or Mission Card for the first time.
  • Eligibility requires a valid Labour Contract and Medical Fitness test.
  • Access using the Transaction Number.
  • New labour card submission deadline: Within 60 days of entry to avoid penalties.
  • Mission Work permit validity: 3 months, submission within 1 week from entry to avoid a 500 AED fine for every 10-day delay.

2. Receive Modify or Lost Labor Card Application:

  • Used for modifying employee details (nationality, salary, occupation) or replacing lost Labour Cards.
  • The modification requires a letter from the company, old and new contracts indicating changes.
  • Lost Labor Cards require a police report confirming the loss.

3. National New Labour Card Application:

  • Exclusively for U.A.E Nationals applying for their first Labour Card.
  • Eligibility requires a valid Labour Contract and Medical Fitness test.
  • Access using the Transaction Number.

4. Sponsorship Transfer:

  • Used when transferring jobs and sponsorship status.
  • Complete the process by obtaining cancellation (signed by previous employer & employee) and a new contract (signed by new employer & employee).
  • Access using the Transaction Number.

Tasheel ensures the protection of workers’ rights within the labour code and provides a direct link to official access to government services. With skilled professionals and quick resolution of cases, Tasheel saves time and energy. Its online services and mobile app allow users to track the status of their complaint requests.

Work-Permit related matters

Application for Sponsor’s Relative Work Permit:

  • Intended for sponsored relatives (e.g., wife/family members) seeking a work permit.
  • No objection documents from the sponsor are mandatory.
  • Accessible through the provided Transaction Number.
  • Important Note: Ensure the following before applying, as failure to do so may result in rejection:
  • Valid passports for both the sponsored relative and the sponsor (with a minimum of 6 months validity).
  • Residency of both the sponsored relative and the sponsor is valid for at least 1 month.
  • The sponsored relative seeking the work permit must be at least 21 years old.

Modify Work Permit Application:

  • Utilized for making changes to work permit details, including name, nationality, passport number, etc.
  • Accessible via the provided Transaction Number.

Work Permit Replacement Application:

  • Designed for employing companies wishing to replace a current employee on a valid work permit with a new employee, using the same permit, without incurring extra charges.
  • A work permit is valid for 60 days and can be extended for a maximum of 30 additional days.
  • The replacement process is possible only if the work permit remains valid.
  • Accessible through the provided Transaction Number.

Temporary Work Permit Application:

  • For individuals with residence visas from another company or family sponsorship.
  • Validity extends for 6 months upon MOL approval.
  • Approval depends on the company’s category.

Read About: How To Get an Affidavit Of Support  | ica smart services visa validity check

Miscellaneous Services

Nawakas Scanning Documents:

  • “Nawakas” translates to ‘missing.’
  • This application is used when one or more documents are missing from the submitted requirements for Labour Card and Work Permit applications.
  • Accessible using the Transaction Number.

Cancel New Labor Application:

  • Employed to rectify incorrect employee information entered in the Labour Contract Application.
  • The erroneous application must be cancelled, allowing the system an hour to update.
  • Afterwards, a new Labour application can be entered and submitted.
  • Accessible using the Transaction Number.

Online Cancellation:

  • Employed by employers to cancel a labour card and contract of an employee who no longer reports to them.
  • Cancellation can be electronically or manually signed based on the company’s electronic signature status.
  • Manual signatures tend to process more efficiently and quickly.
  • Accessible using the Transaction Number.

Salary Certificate:

  • This application is used to provide the Ministry of Labour with a specific employee’s salary certificate upon request from the company.

Other services By Tasheel

Services Offered:
The Tas’heel System provides a range of other services as outlined below.

Reprint Option:

  1. Use this feature to reprint the receipt for a specific transaction
  2. Helpful when the receipt wasn’t printed during the initial transaction or if an extra copy is needed.

View Statement:

  • Generate a statement detailing all transactions made.
  • Select specific dates to review transactions within that period.

Pending Transactions:

  • Access a list of transactions that are awaiting completion.
  • The system provides a 10-day window for finalizing these transactions before locking.

Pending Payments:

  • Review transactions that are incomplete due to pending payments.
  • If the payment is not completed, no further transactions can be initiated.

By utilizing these services, you can effectively manage and track your transactions within the Tas’heel System.

Filing a Complaint

Filing a complaint against an employer or employee is an option available to address labour-related issues in the United Arab Emirates. It provides a platform to resolve disputes and ensure that labour laws are upheld.

Manual filing: Visit a Tasheel service centre to file a formal complaint. You will receive a complaint application number. Verify the complaint and work towards resolving the issue through dispute resolution procedures.

Visit a Nearby Tasheel Service Centre:

  • Go to your nearest Tasheel service centre to file a formal complaint.
  • Bring along a valid passport or Emirates ID for identification.

Receive Complaint Application Number:

  • After filing your complaint, you’ll receive a complaint application number on your phone.
  • Ensure you provide your correct phone number during the process.

Verify Your Complaint:

  • Expect a verification call from the MOHRE (Ministry of Human Resources and Emiratisation).
  • Verify the details of your complaint during this call.

Schedule a Meeting with MOHRE Representative:

  • Once your complaint is verified, you’ll receive an appointment with a MOHRE representative.
  • Attend the scheduled meeting to work towards resolving the dispute.

By following these steps, you can effectively address and resolve your concerns through the complaint process.

Employee Rights

Employees in the UAE have rights that need to be protected and upheld. As an employee, it is important to be aware of your rights to ensure a fair and safe working environment.

The Ministry of Human Resources and Emiratisation (MOHRE) in the UAE has implemented laws and regulations to safeguard employee rights. These rights include the right to fair wages, safe working conditions, reasonable working hours, and protection against discrimination and harassment.

If you feel that your rights have been violated, you can file a complaint through the Tasheel system. Tasheel provides a platform to address disputes and discrepancies, ensuring that your concerns are heard and resolved.

Reports Services At Tasheel

The Tas’heel System offers a range of comprehensive online reports, as detailed below.

  • Company Employee List:
  • Provides a concise list of employees registered under any company in the UAE.
  • Includes key employee details such as passport number, Labour card number, and expiry date.
  • Accessible using the company code.
  • Expired Labour Card List:
  • Generates a list of expired Labour Cards for a specific company.
  • Presents essential employee information.
  • Expired cards can be renewed or cancelled based on employee status.
  • Accessible using the company code.
  • National List:
  • Offers a summarized list of national employees registered under any UAE company.
  • Includes significant employee details like person number, Labour card number, issue and expiry dates, and salary.
  • Accessible using the company code.
  • Person Information:
  • Produces basic information for an individual employee.
  • Requires the person code for access.
  • Owner Role Information:
  • Provides insights into the company’s owner or sponsor role.
  • Lists different trade licenses under the owner/sponsor, with expiry dates and statuses.
  • Accessible using the person number.
  • PRO Details:
  • Generates fundamental information about the PRO (Public Relations Officer).
  • Labour Card Information:
  • Offers both basic and detailed information about an employee’s Labour card.
  • Requires the entry of the Labour card number.

These reports empower you with key information for efficient management within the Tas’heel System.

Contact Information Tasheel

If you have any questions or need assistance,  contact details of Tasheel service centres at 80060 or email [email protected]. The contact number for TASHEEL service centres is 80060. For more information or inquiries, email [email protected].

Tasheel CentersLocationContact Number
DubaiBusiness Bay, Muraqqabat, Burjuman mall, AL Khail mall, Damascus street80060
Tasheel Abu DhabiFalcon Tower – Al Hisn – W2 – Abu DhabiAL Sharq street Lake mall, AL Qasimi Street, Halwan suburb
Tasheel SharjahAL Sharq street Lake Mall, AL Qasimi Street, Halwan suburb80060
Tasheel AjmanSheikh Jaber AL-Sabah street, Mishref AL Tejariah street80060
Ras Al KhaimahSheikh Mohamed Bin Salem Rd – Dafan Al Khor – Ras Al-Khaimah092231676
Fujairahشارع محمد بن مطر – Al Ittihad – Fujairah067679992
Umm Al QuwainAl Etihad Road – Yasmeen Building – Umm Al Quawain06767 9992
Al Ain118th St – Industrial Area – Leetag – Abu Dhabi037227446
Al Dhafra173 Al Dhafra Rd – Zayed City – منطقة الظفرة , الصناعية الجديدة – Abu Dhabi02 888 1020

Tasheel service centres are conveniently located across the UAE to provide assistance and guidance on labour-related matters. Whether you need help with filing a complaint, resolving disputes, or accessing government services, the dedicated staff at Tasheel centres are there to support you. Additionally, you can contact Tasheel through the provided phone number or email address for any further inquiries or assistance you may require.

Tasheel Centers

Located conveniently across the UAE, Tasheel centres provide assistance and guidance on labour-related matters. These centres are set up to cater to the needs of both employers and employees, offering a range of services to ensure a smooth and efficient labour process.

Here are five reasons why you should visit a Tasheel centre:

  • Convenient accessibility: With multiple centres located across the UAE, you can easily find a Tasheel centre near you.
  • Expert assistance: Tasheel centres have skilled professionals who can provide expert advice and guidance on labour-related issues.
  • Dispute resolution: If you have any disputes or complaints regarding labour contract application matters, Tasheel centres can help you resolve them fairly and efficiently.
  • Timely services: Tasheel centres offer quick and efficient services, ensuring that your labour-related matters are addressed promptly.
  • Ministry supervision: All Tasheel centres operate under the supervision of the Ministry of Human Resources and Emiratisation, ensuring that you receive reliable and trustworthy assistance.

Benefits of Using Tasheel

You can experience the convenience and efficiency of using Tasheel by visiting one of its centres.

Tasheel offers numerous benefits to both employers and employees. Firstly, it provides a direct connection to official government system services, ensuring that all labour-related matters are handled accurately and promptly.

Secondly, Tasheel saves you time and energy by resolving cases quickly, thanks to its skilled professionals who are experienced in dealing with concerns and complaints.

Additionally, Tasheel offers an online platform and mobile app that allows you to track the status of your complaint. This ensures transparency and keeps you informed throughout the process.

Frequently Asked Questions

How long does it usually take for Tasheel to resolve a labour-related complaint?

It usually takes Tasheel a certain amount of time to resolve a labour-related complaint, which can vary depending on the complexity of the case. It is best to contact Tasheel directly for more specific information regarding your complaint.

Can employers file a complaint against an employee through Tasheel?

Yes, employers can file a complaint against an employee through Tasheel. Tasheel provides a platform for addressing disputes and discrepancies between employers and employees, ensuring labour-related issues are resolved effectively.

Are there any fees involved in filing a complaint through Tasheel?

Yes, there are fees involved in filing a complaint through Tasheel. The exact amount may vary depending on the type of complaint and the services required. It is advisable to check the official Tasheel website or contact their service centers for more information.

Can Tasheel assist with issues related to visa renewals or cancellations?

Yes, Tasheel can assist with issues related to visa renewals or cancellations. It offers services such as work permit replacement, temporary work permits, cancellation of work visas, and relative sponsor permits.

Are there any specific requirements or scanning documents needed to file a complaint through Tasheel?

To file a complaint through Tasheel, you need to provide details of the complaint and any supporting evidence. There are no specific requirements or scanning documents mentioned, but it is advisable to have relevant information related to the issue at hand.

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